Jobs at TFHC

The Tennessee Fair Housing Council has an immediate opening for an Intake Specialist as follows.


SALARY: Approximately 15 hours/week at $13.89/hour

SUPERVISOR: Executive Director; also takes direction from Staff Attorney

JOB DESCRIPTION: The Intake Specialist is frequently the first person with whom a new client has contact. Therefore, the ability to interact with persons of all socio-economic backgrounds is a must. The Intake Specialist is responsible for the prompt, accurate interview of potential clients and data entry into the case management system, maintain client files, and records for reports. With demonstrated legal reasoning and analytic skills, the Intake Specialist may participate in advocacy on behalf of clients.

EDUCATION REQUIREMENTS: Bachelor Degree preferred but not required. Fluency in Spanish a plus.


• Answer the telephone
• Interview potential clients, screening for cases that fall within our client service area and those that should be referred to a legal aid organization
• Enter potential client information into the case management system
• Maintain clients’ files to ensure that all documents are available and in order
• Provide support to clients through the investigation and complaint process
• Support entire organization by assisting in special projects when delegated by supervisor
• Maintain the integrity of the organization by keeping all client information confidential
• Other duties as assigned